PASS GUARANTEED GENESYS - GCX-WFM - HIGH HIT-RATE CLOUD CX WORKFORCE MANAGEMENT CERTIFICATION EXAM CRAM REVIEW

Pass Guaranteed Genesys - GCX-WFM - High Hit-Rate Cloud CX Workforce Management Certification Exam Cram Review

Pass Guaranteed Genesys - GCX-WFM - High Hit-Rate Cloud CX Workforce Management Certification Exam Cram Review

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q88-Q93):

NEW QUESTION # 88
Which two aspects can intraday monitoring help manage in workforce management?
(Choose two)
Response:

  • A. Real-time agent adherence
  • B. Daily call volume predictions
  • C. Agent training schedules
  • D. Daily agent activities and tasks

Answer: A,D


NEW QUESTION # 89
Which component in Genesys Cloud is used to create and manage agent schedules?
Response:

  • A. Work Plan
  • B. Schedule Manager
  • C. Business Unit
  • D. Queue Group

Answer: A


NEW QUESTION # 90
Which two actions are necessary when setting up a work plan?
(Choose two)
Response:

  • A. Configure daily shifts
  • B. Assign call routing preferences
  • C. Monitor call quality metrics
  • D. Define shift activities

Answer: A,D


NEW QUESTION # 91
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:

  • A. Establish management units within the business unit
  • B. Add quality monitoring processes
  • C. Set up recurring call reports
  • D. Configure adherence tracking settings

Answer: A,D


NEW QUESTION # 92
In Genesys Cloud, which feature allows administrators to manually adjust predicted call volume based on upcoming events or historical trends?
Response:

  • A. Adherence Tracker
  • B. Schedule Editor
  • C. Service Level Adjustment
  • D. Forecast Modification

Answer: D


NEW QUESTION # 93
......

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